Terms of Service

Last Updated: February 2, 2025

These Terms of Service ("Terms") govern your access to and use of Dunbar (the "Service"), operated by the Network Concierge Company, Inc. ("we," "us," or "our"). Please read these Terms carefully before using the Service.

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

2. Description of Service

Dunbar is a software product that helps users leverage their professional networks to find and connect with investors, customers, talent, and partners through warm introductions and referrals. The Service includes a network mapping system, relationship analysis tools, natural language search capabilities, introduction path routing, and all other features, content, and related services made available through Dunbar.

3. Account Registration

3.1. To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration.

3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.3. You must immediately notify us of any unauthorized use of your account or other security breaches.

4. User Obligations

4.1. You agree to use the Service only for lawful purposes and in accordance with these Terms.

4.2. You shall not:

- Use the Service in any way that violates applicable laws or regulations

- Attempt to gain unauthorized access to the Service or related systems

- Transmit any viruses, malware, or other harmful computer code

- Interfere with or disrupt the integrity or performance of the Service

- Copy, modify, create derivative works, reverse engineer, or attempt to extract the source code of the Service

5. Intellectual Property Rights

5.1. The Service and its original content, features, and functionality are owned by the Network Concierge Company, Inc. and are protected by international copyright, trademark, and other intellectual property laws.

5.2. You retain ownership of any content you submit through the Service, but grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content for the purpose of providing the Service.

6. Privacy

6.1. Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Payment Terms

7.1. Certain features of the Service may require payment. All fees are in USD unless otherwise stated.

7.2. You agree to pay all fees according to the pricing terms presented to you at the time of purchase.

7.3. Refund Policy:

a) New customers are eligible for a full refund within the first 30 days of their initial subscription ("Money Back Guarantee Period").

b) To request a refund during the Money Back Guarantee Period, contact us at christian@trydunbar.com.

c) After the Money Back Guarantee Period, subscriptions are non-refundable.

7.4. Cancellation:

a) You may cancel your subscription at any time through your account settings or by contacting customer support.

b) Upon cancellation, you will not be billed for any subsequent billing cycles.

c) You will retain access to the Service until the end of your current billing cycle.

d) At the end of your billing cycle, your account access will be removed and your subscription will not be renewed.

7.5. All payments are non-refundable except as specifically provided in Section 7.3 or as required by applicable law.

8. Termination

8.1. We may terminate or suspend your account and access to the Service immediately, without prior notice, for any breach of these Terms.

8.2. You may terminate your account at any time by following the instructions on the Service.

9. Disclaimer of Warranties

9.1. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

9.2. We do not warrant that the Service will be uninterrupted, secure, or error-free.

10. Limitation of Liability

10.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE NETWORK CONCIERGE COMPANY, INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

10.2. Our total liability for any claims arising under these Terms shall not exceed the amount you paid us in the past twelve months.

11. Indemnification

You agree to indemnify and hold harmless the Network Concierge Company, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the Service or violation of these Terms.

12. Changes to Terms

12.1. We reserve the right to modify these Terms at any time.

12.2. We will notify users of any material changes to these Terms. Continued use of the Service after such modifications constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

14. Contact Information

For questions about these Terms, please contact us at christian@trydunbar.com.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary while preserving the remaining provisions.

16. Entire Agreement

These Terms constitute the entire agreement between you and the Network Concierge Company, Inc. regarding the Service and supersede all prior agreements and understandings.